EXCHANGE POLICY We will make exchanges only on merchandise shipped to you. We do not give refunds or credit a credit card on returned merchandise. We will exchange the item returned to us for any other item on our website once we have received merchandise back from you. ALL SALES ARE FINAL on Sale Merchandise. No Exchanges or Returns will be accepted on any items purchased at a Sale Price. Contact us by phone or email within 3 days of receipt of merchandise to receive your Exchange Authorization Number. Please call 989-728-2525 for an Exchange Authorization Number. Write the Exchange Authorization Number on the outside of the box as well as on all correspondence. All Exchanges must be approved and authorization number showing on box or they will be refused at our store. All merchandise returned for exchange must be returned in perfect, unused condition. Items with stains such as make-up, lipstick, grease marks, ink or any condition other than the condition in which it was sent, will not be accepted for exchange. Items will also not be accepted for exchange if they arrive for exchange with any odor such as cigarette smoke or if the item arrives with animal hair on it. These items are not considered to be returned in "perfect" condition and will be returned to the customer. Shipping charges to return the item, will be charged to the customer. Merchandise must be received back within 10 days of original shipment date for exchange. No exchanges will be made if not received within 15 days from the original shipment date. If you are purchasing a gift and an exchange needs to be made, please state that this is a gift item and the date it is to be delivered. Have recipient contact us for an Exchange Authorization Number as noted above. We will make exchanges for 10 days from the date the gift was received. Please have recipient notify us of this when they call for an Exchange Authorization Number. Shipping and handling charges will apply when the exchanged item is shipped to customer. An exchange fee of $10.00 will be charged to cover shipping and handling when your new selection is sent to you. If the item you are selecting for exchange is of higher value than the one you are returning for exchange, we will charge your credit card for the difference plus the exchange fee. If your new selection is of lesser value, we will hold your credit toward your next order. If you should receive merchandise that is damaged, please notify us as soon as you receive it and we will gladly replace or repair it for you. We must be notified within 48 hours of receipt of any item that is received damaged. Please wrap any item being returned to us for repair or replacement in the original packing material (bubble wrap and shipping paper) and return to us either Priority Mail or UPS so that it is received at our store within 10 days from the time you received the item. All original tags must be attached and all accessory items (sleeper bags, etc) must be included when returned.